We're hiring!

Operations Support Specialist

Description:

PIXO VR is searching for an Operations Support Specialist to join our team of award-winning thinkers and makers. We build immersive and interactive Virtual Reality Training experiences for enterprise that offer AAA-game quality visuals and an innovative, first-to-market feature set. If you like the idea of joining an All-Star team of artists, engineers, and designers with some serious talent and big goals, we invite you to apply.

The Operations Support Specialist will be a critical part of the operations teams and will be integral in ensuring clients and internal teams are appropriately supported. The ideal candidate is a driven person looking to gain experience with a technology startup.  The Operations Support Specialist will work collaboratively with the operations, account management, QA testing, tech support, dev ops and project management disciplines. Due to our culture and company growth trajectory, the Operations Support Specialist will be able to explore career paths that fit their unique skills and attributes and work with leadership on an individual growth plan.

Responsibilities:

  • Manage VR hardware setup and maintenance
  • Provide system troubleshooting for clients and internal teams
  • Support client demos
  • Conduct VR software QA testing and create test plans and document software bugs in JIRA
  • Respond to tech support emails and calls within appropriate SLA, trouble shoot, prioritize, solve and escalate issues on-time and effectively
  • Document tech support issues and create help guides as needed
  • Manage technology hardware inventory
  • Manage equipment needed for offsite demos including inventory, packing and shipping
  • Document internal technology and operations processes
  • Support technology team by managing build process and supporting server maintenance

 

Key Skills and Experience:

  • 1-2 years’ experience in a technology environment, including internships and relevant coursework
  • Technical aptitude and ability to learn new hardware and software quickly
  • Customer service or technology support experience
  • Strong written and verbal communication skills 
  • Bachelor’s Degree or commensurate experience

 

Bonus Points:

  • Exposure to programming languages, testing procedures and similar technical skills
  • Experience in enterprise learning or training applications
  • QA or technical documentation experience

 

Attributes:

  • Passion for customer service and drive to ensure clients are satisfied in a timely manner
  • Ability to multi-task and jump in to do whatever is needed for team
  • Thrive in a fast-paced, constantly changing culture where communication and clear direction can be a challenge 
  • Problem-solver that is a confident and assertive communicator and can stand up to other strong personalities 
  • Possess a positive attitude in challenging environments with the ability to keep an eye on the big picture and the overall company goals 
  • Self-starter with little need for direct supervision and ability to make decisions and execute independently

Interested applicants should email their résumé and a cover letter to careers@pixovr.com

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